Refund policy

Refund and Return Policy

At Serrano Handmade Crafts, we strive to provide clear guidelines for our customers. Here's an overview of our refund and return policy:

Sales Finality
- All sales are final. Once an order is placed, cancellations are not accepted.

Product Type
- We do not sell digital files. All products are physical, handmade items.

Color Variations
- Due to the handmade nature of our products, colors may vary slightly from the images displayed.

Shipping Responsibility
- We are not responsible for lost, stolen, or damaged mail once it leaves our possession. If you experience any issues, please contact us for further instructions or make a claim with your local post office.

Returns
- Due to the final sale nature of our products, returns are not typically accepted. However, if an exception is made, we will provide specific instructions on how to proceed.

If you have any questions or concerns about your order, please don't hesitate to contact us through our website or email.

THANKS FOR YOUR UNDERSTANDING.